Network Operation Engineer- NOC/CCNA/CCNP
- Date Posted Aug 28, 2024
- Location Barrie, ON
- Job Type Contract
- Job ID 17153
If you have a strong technical background, and excellent communication and problem-solving skills, we have an exciting opportunity for you.
Working with one of the top financial clients this role calls for a Network Operation Engineer- NOC/CCNA/CCNP who will ensure that all work deliverables during the shift are efficiently managed with strong delivery and prompt escalations to the Shift Lead/Manager positions as needed. The perfect candidate will engage other teams or escalate to L2/L3 teams as necessary and provide strong technical support while ensuring that NOC processes and procedures are followed properly by the team that they are a part of.
Responsibilities:
- Collaborate strongly with the Shift leader to manage the queue, work intake as well as delivery.
- Engage in high priority incidents (P2's) or incident calls and provide support.
- Engage with wider operational teams like EES/OCG and other support areas on an ongoing basis.
- Ensure work being taken over is followed up promptly while providing proper handover to the next shift as well as to the Shift Leader.
- Support the incident, change and problem management processes.
- Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services.
- Help develop team members, provide effective feedback and recognition when needed
- Help assess training needs, process gaps and improvement suggestions, automation opportunities and effectively communicate upwards to the Shift leader and Manager as required
Desired Skill Set:
- 5 years of experience as a Network Analyst
- 5 years of experience with Cisco Routers
- 5 years of experience with Cisco Switches
- 5 years of experience with Troubleshooting experience/Break fixes
- CCNP (R&S) Cert or CCNA certified
Nice To Have:
- 5 years of experience with CISCO ACI
- 5 years of experience with F5 Load Balancers
- 5 years of experience with VMware NSX
- Working knowledge of Cisco Viptela SDWAN
- Working knowledge of Palo Alto firewalls
BeachHead is an equal opportunity agency and employer. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.
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