Jr. Bilingual Project Administrator/Montreal
Are you driven by collective success? Do you believe collaboration can transform a good idea into a great one? Do you understand the power of an inclusive team that enjoys working together to create a shared vision? Then, Apply Now!
Working with one of the top financial clients, this role calls for a Jr. Bilingual Project Administrator/Montreal who will prepare files to ensure the seamless creation of memoQ packages and project wrap-up tasks. This candidate will also, as required, ensure end-to-end tracking of translation projects in Flowfit, collaborate with internal clients to establish their translation needs, ensure quick, efficient, and error-free processing of requests, work closely with team leaders and the other coordinators to assign work in-house or to service providers, and offer excellent customer service.
Responsibilities:
- Support other project coordinators according to ever-changing needs.
- Prepare projects/documents for use in our CAT tool (memoQ).
- Process translation, update, and approval requests made through the request management tool
(Flowfit); assist requestors as needed. - Wrap up projects in Flowfit, align document pairs in memoQ as needed, and upload to translation memories.
- Assess requests, ensure they contain all required information, and assign them to an internal team or a service provider according to workload, costs, budgets, and deadlines.
- Collaborate with internal clients to identify their needs, manage their expectations, and communicate SLAs and costs (as applicable).
- Act as a resource for internal clients and Translation Services team members with respect to project coordination, request processing, request management tools, and billing issues.
- Execute process improvement projects; document and implement best practices.
- Establish and develop solid relationships with assigned translation team's leader, business partners, service providers, and colleagues.
- Coach internal team, service providers, and internal partners on using the request management tool (Flowfit) as needed.
- Complete other tasks as requested.
Desired Skill Set:
- At least 2 years of project coordination/management experience in a structured translation
environment - Work experience with Flowfit and memoQ or similar RMS and CAT tools.
- Demonstrated customer service skills
- Works to create a sense of teamwork, openness, and communication
- Ability to work under pressure and with minimal supervision
- Excellent organizational skills and attention to detail
- Analytical skills: problem resolution, process improvement, etc.
- Computer skills with the MS Office suite
- Proficiency in French and English (written and oral)
- University degree or diploma in translation or related field, a definite asset
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