IT Change Manager – API Payment
If you are a self-confident, self-motivated person with a strong work ethic and excellent communication skills and you enjoy a fast-paced team-driven environment, contact us today!
Working with one of the top financial clients this role calls for an IT Change Manager – API Payments who will define and implement the operating and support model for payment APIs. The role will oversee and integrate the efforts of change management, training, customer experience, and front-line delivery. This candidate will need to develop an integrated change management strategy and execute that strategy. The role will also call for tactical execution of the plans developed (i.e. writing and/or providing input or oversight to others for communication development, building presentations, facilitating meetings, etc.)
Responsibilities:
- Define and implement the future state of Sales & Service operating and support model for payment APIs
- Obtain leadership support for the implementation of future state models.
- Lead the Change Management Workstream including integrating the efforts of change management training, customer experience, and front-line and operational delivery.
- Apply a structured change management approach and methodology for the changes impacting employees and customers.
- Develop a change management strategy based on an assessment of the change
- Develop a set of actionable and targeted change management plans – including stakeholder assessments, communication plans, leadership alignment plans, readiness and sustainment plans, and change metrics
- Execute on the tactical details of each plan
- Support the communication, training and engagement efforts of employee-facing managers and business leaders
- Be an active and visible coach to executive leaders who are change sponsors
- Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
- Create and manage measurement systems to track the adoption, utilization and proficiency of individual changes.
- Create and enable reinforcement mechanisms and celebrations of success
- Work with project managers and teams to integrate change management activities into the overall project plan
Desired Skill Set:
- Previous experience with the implementation and support of APIs including organizational design and execution of client-facing Sales & Service support models
- Bachelor's degree required
- Familiarity with the Change Management methods, approaches, tools
- Exceptional communication skills – both written and verbal
- Excellent active listening skills
- Problem-solving and root-cause identification skills
- Must be a team player and able to work with and through others
- Ability to influence others and move toward a common vision or goal
- Proficient in Microsoft Office suite: PowerPoint, Excel, Word
- Manage multiple and diverse stakeholders with varying needs
- Establish and manage communications processes, protocols and plans
- Able to resolve complex issues and conflicting interests with diplomacy and recognize when issues need escalating
- Operate under intense pressure
Nice To Have:
- Certification in Change Management methodology
- Familiarity with Project Management approaches, tools and phases of the project lifecycle
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