IT Change Manager
Are you a leader and learner? Would you like to see the impact of your work? Do you see yourself in a collaborative, challenging and result-oriented environment? Are you a people person? Then, Apply Now!
Working with one of the top financial clients this role calls for an IT Change Manager who will be responsible for the daily coordination of technology Changes across all Line of Business within the bank. Multi-tasking is a key part of the job and a sense of urgency and customer focus are required to be successful in this environment. This is an exciting opportunity for an ambitious, self-starter to join a fast-paced, dynamic environment offering a variety of career opportunities.
Responsibilities:
- Coordination and execution of the Change Management process daily, providing both process and client support.
- Serve as a subject matter expert on IT Service Management Change Management processes and tools.
- Chair / manage various Technology Change Management related meetings
- Review submitted Change requests for completeness, integrity and compliance with process requirements; Evaluate risk and impact associated with submitted Changes
- Work with the team to define, document, enforce, and support ITSM policies, processes, and procedures including making recommendations for improvements. Facilitate scheduled and adhoc process training with stakeholders
- Updates and presents key performance metrics for the Enterprise Change Management process as well as adhoc requests for the various business units and support teams.
- Drive process and organizational maturity as it pertains to IT Service resolution activities Management and ITIL
- Facilitation of collision mitigation and conflict.
- Facilitation of the Change Post Implementation Review (CPIR) process to document and track plans to improve change success.
- Operational and relational integration with other IT processes and teams (Incident, Problem, Configuration)
Desired Skill Set:
- 5 years of a strong understanding of IT Service Management discipline as it relates to Change, Incident, and Problem
- 5 years of proven experience in providing Technical support
- 5 years of experience with Change management Tools (ServiceNow or other industry change management tools)
- 5 years of experience with Change Management in ServiceNow and Service Management
- 5 years of experience running CAB (change advisory board) meetings and presentations
- 5 years of solid experience in Enterprise Operations environment experience
- 5 years of experience in Asset management
- Advanced MS Office & Productivity tools
- Experience reviewing technical documentation
- Executive level communication skills(strong, assertive, driven)
- Expert WebEx knowledge (e.g., hosting virtual events, configuration, functionality, etc.)
- ITIL v4 Certification
- Knowledge of IT change management and ITIL methods and procedures
Nice To Have:
- Experience working in the Banking/Financial Industry
- Exposure to Data center operations
- Experience as Senior Analyst on Helpdesk
- Experience working with defects and enhancements
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