Customer Service Representative
Are you a versatile self-starter with a demonstrated ability to take initiative and work independently with attention to detail? Then, Apply Now!
Working with one of the top financial clients this role calls for a Customer Service Representative who will receive and process incoming payments from other entities worldwide electronically. The focus of these individuals will be to repair incoming payments- when payments are processed, the process of the funds transmitting from their entity can error out these reps will correct this route and ensure payments can be processed through their queue to the correct entity.
Responsibilities:
- Repairing wire payments
- Ensuring wire payments are processed with no process errors
- Receiving payments in differing currencies and manually keying the funds into the correct currency in alignment with the customer’s bank account
- Working through their request queue with both speed and accuracy
Desired Skill Set:
- Excellent typing skills- a speed of 50 words/minute at minimum
- Superb typing accuracy
- Strong communication skills- a bilingual candidate is an asset, but the work the team completes day to day is with English-speaking customers
- Willingness to learn
- Strong work ethic
Nice To Have:
- Previous financial teller experience is a nice plus
- Previous service rep experience for a banking client
- Solid knowledge of general geography- this team handles transfers worldwide, and it can be helpful for candidates to have a good understanding of where countries are located and the currencies they leverage
BeachHead is an equal opportunity agency and employer. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.
Privacy Policy