Business Analyst/Client Management/Client Outreach
Are you driven by collective success? Do you believe collaboration can transform a good idea into a great one? Do you understand the power of an inclusive team that enjoys working together to create a shared vision? Then, Apply Now!
Working with one of the top financial clients this role calls for a Business Analyst/Client Management/Client Outreach who will lead a diverse range of stakeholders; communicate effectively by adapting style and technique to a diverse audience Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach.
Responsibilities:
- Provide recommendations and direction based on the end-to-end customer experience when making decisions Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business.
- Assess and ensure that customer and employee experience/stakeholder impacts are appropriately managed.
- Engage appropriate stakeholders to identify and manage the required outcomes of projects for the business.
- Provide ongoing communication to key stakeholders, including the project sponsor, business project owner, and project/program/portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project.
- Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization.
- Identify and lead problem resolution to ensure customer needs are met Contribute to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)
- Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution.
Desired Skill Set:
- 2 years of experience as a Business Analyst
- 2 years of experience in Business to Business Communication
- 2 years of expertise in Client Management
- 2 years of experience in Client Outreach
- 2 years of experience managing complex requirements and mid to senior-level stakeholders/businesses
Nice To Have:
- Banking Experience
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