Business Analyst – RPA
If you share a passion for performance, a growth mindset with versatile skills, and approach everything with the highest integrity, here's an opportunity.
Working with one of the top financial clients, this role calls for an experienced Business Analyst – RPA who will be responsible for recognizing the importance of our customers – anticipating and meeting their evolving needs, while leading a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience.
Responsibilities:
- Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results.
- Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach.
- Provide recommendations and direction based on the end-to-end customer experience when making decisions.
- Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business.
- Assess and ensure that customer and employee experience / stakeholder impacts are appropriately managed.
- Engage appropriate stakeholders to identify and manage required outcomes of projects for the business.
- Provide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project.
- Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization Identify and lead problem resolution to ensure customer needs are met.
- Contribute to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)
- Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements.
- Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution.
Desired Skill-Set:
- Business analyst experience
- Experience gathering business requirements
- Experience working with external and internal stakeholders
Nice to Have:
- RPA experience
- Financial Industry experience
BeachHead is an equal opportunity agency and employer. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.
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