Sr. Manager – Digital content
If you share a passion for performance, a growth mindset with versatile skills, and approach everything with the highest integrity, here’s an opportunity.
Working with one of the top financial clients, this role calls for a Sr. Manager – Digital content who will be responsible for developing, writing, editing and proofreading content intended for the applications and related materials. The successful candidate will help create and maintain editorial standards, ensuring a consistent and client-friendly tone of voice.
Responsibilities:
- Content Development – Write, edit and proofread online materials (e.g. screen content, user guides, messages, emails, etc.) related to our digital platforms, while adhering to CIBC brand standards, accessibility guidelines and cross-site consistency.
- Content Management – Manage and support the end-to-end process for writing and delivering content materials and client communications, which includes editorial review and approvals by stakeholders.
- Project Delivery – Implement and execute the content component of all projects by working collaboratively with key team members (e.g. Design, Business Analysts, Product Development, and QA) within an agile/iterative design & development environment where timely delivery of content deliverables is critical.
- Relationship Building – Build and manage complex stakeholder relationships, ensuring all partners and stakeholders (e.g. Segment Teams, Product, Legal and Compliance, Vendors, etc.) are appropriately engaged and updated on all content-related deliverables.
- Digital Content Design & Strategy – Contribute and support our content strategy by taking an active role in identifying site improvements, recommending strategic content placement and delivering a cohesive and compelling experience to our clients.
Desired Skill-Set:
- Over 5 years of experience in a writing/editorial environment, preferably in the digital UX/technical writing area
- Degree/diploma in English, Journalism or Communications
- Over 5 years’ experience in managing and executing end-to-end, editorial content delivery
Nice to Have:
- Experience and knowledge in accessibility standards
- Project Management related experience would be helpful
BeachHead is an equal opportunity agency and employer. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.
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