Technical Help Desk
Are you a leader and learner? Would you like to see the impact of your work? Do you see yourself in a collaborative, challenging and result-oriented environment? Are you a peoples person? Then, Apply Now!
Working with one of the top financial clients this role calls for a Technical Help Desk who will answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity. This candidate may install software or perform hardware testing remotely.
Responsibilities:
- Enter commands and observe system functioning to verify correct operations and detect errors• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Desired Skill Set:
- 2 years of experience in Technical Help Desk
- 2 years of experience with Active director and office 365
- 2 years of experience with Paulo alto and Citrix
- 2 years of experience in Customer Service
- Strong communication skills
Nice To Have:
- Banking experience
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