Jr. Process Analyst/Moncton
Are you collaborative, resourceful and highly organized? Do you enjoy developing relationships with influential stakeholders? If yes, this could be your next opportunity!
Working with one of the top financial clients this role calls for a Jr. Process Analyst/Moncton who will serve as the subject matter expert and primary support contact for a key reconciliation process, and be the face of the team and face of the process from a user support perspective. This role will be responsible for taking the lead on user inquiries, maintaining an internal issue tracker, developing training materials, and supporting the expansion of the process as it grows. The ideal candidate is a strong communicator, proactive problem solver, and team player who can juggle multiple priorities effectively.
Responsibilities:
- Act as the champion and primary monitor of the user support channels.
- Respond to all incoming questions, providing expert guidance and solutions.
- Collaborate with internal teams to resolve complex issues when needed.
- Maintain and update an issue tracker based on user inquiries.
- Identify trends and recurring pain points to proactively enhance system functionality and user experience.
- Provide monthly insights to the Manager, based on issue tracker data.
- Develop Standard Operating Procedures (SOPs), quick reference guides, and short instructional videos to support users.
- Refine training content based on user feedback and ensure all materials are clear, concise, and aligned with evolving system requirements.
- Assist in the onboarding of new teams and users as the scope of the reconciliation process expands.
- Support the planning and execution of training sessions, ensuring smooth delivery.
- Proactively suggest process improvements and enhancements to optimize system efficiency and user experience.
- Support ad-hoc assignments and initiatives as a key member of the team.
Desired Skill Set:
- 3 years of experience as a Process Analyst
- 3 years of experience in enterprise application experience/background training with applications
- 3 years of experience in corporate finance/banking environment
- 3 years of experience in Process Mapping
- 3 years of experience in project management and strong analytical skills
- Advanced MS Office (i.e., Outlook, Excel, PowerPoint, Word)
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