Network Analyst
Do you seek challenges and personal development opportunities, and have the courage to make a difference? Are you a motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines? Then, Apply Now!
Working with one of the top financial clients, this role calls for a Network Analyst who will be responsible for providing senior-level support for the client’s Group network infrastructure. This includes BRP capabilities, incident management and support of all components associated with these environments. Areas of support include the LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer and Optical solutions.
Responsibilities:
- Manage day-to-day deliverables during the shift under the overall direction of the NOC Shift Leader. The primary accountability of this position is to ensure that all work deliverables during the shift are efficiently managed with strong delivery and prompt escalations to the Shift Lead/Manager positions as needed. Engage other teams or escalate to L2/L3 teams as necessary. Smooth takeover of work, as well as well documented and smooth hand, is part of the accountability.
- Provide strong technical support while ensuring that NOC processes and procedures are followed properly by the team that they are a part of. This includes proper use of automation, following proper remediation procedures, high-quality ticket and vendor issue updates, handover documentation, etc.
- Collaborate strongly with the Shift leader to manage the queue, work intake as well as delivery.
- Engage in high-priority incidents (P2's) or incident calls and provide support.
- Engage with wider operational teams like EES/OCG and other support areas on an ongoing basis.
- Ensure work being taken over is followed up promptly while providing proper handover to the next shift as well as to the Shift Leader.
- Support the incident, change and problem management processes.
- Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services.
- Help develop team members and provide effective feedback and recognition when needed.
- Help assess training needs, process gaps and improvement suggestions, automation opportunities, and effectively communicate upwards to the Shift leader and Manager as required.
- Assess impact and potential impact/risk and report to the shift leader/Manager very promptly when significant issues occur.
- Escalations with internal client’s teams and 3rd party vendors.
- Manage chronic, repeat and aging incidents with proper internal/external escalations.
- Create MoPs and how-to docs for better support and training of new and junior team members. Also, peer review such documentation created by other team members and provide suggestions for improvement.
- Explore new automation opportunities for any repeated tasks to reduce human touch.
- Report on any challenges with internal processes, gaps, or any challenges with vendors and telcos.
- Other duties as required.
Desired Skill Set:
- 5 years of experience in Network Analyst
- 5 years of experience in Troubleshooting/Break fixes
- 5 years of experience with Cisco Switches and Cisco Routers
- CCNP (R&S) Cert or CCNA certified
Nice To Have:
- Experience in CISCO ACI
- Experience in Cisco Viptela SDWAN
- Experience in F5 Load Balancers
- Experience in Palo Alto firewalls
- Experience with VMware NSX
BeachHead is an equal opportunity agency and employer. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.
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