Bilingual Technical Writer/Risk Management/Banking
Are you a self-motivated technical writer with stellar communication skills? Do you enjoy developing and delivering high-quality, user-friendly documentation? Are you comfortable collaborating with a team to create meaningful content? Can you thrive in a fast-paced environment, managing multiple deadlines, competing priorities and client demands concurrently? Then, here is an opportunity for you!
Working with one of the top financial clients, this role calls for a Bilingual Technical Writer/Risk Management/Banking who will write, publish, and maintain operating procedures for the Sales Team and the product organization. This candidate will ensure solutions are written in a clear, concise and consistent manner to provide information that increases knowledge of processes and procedures and will help manage established procedures within Confluence (procedures management system).
Responsibilities:
- Provides procedure knowledge to support other team members and act as a go-to person for the team.
- Determines and documents procedure; educates business partners on requirements and format
- Maintains procedures within the Procedure system (Confluence)
- Understands content, assesses impacts, and engages stakeholders as required to ensure accuracy, consistency, and effectiveness of communication solutions.
- Collects required information for review and analysis.
- Analyzes content and assesses impacts on existing policies and other communications initiatives. Information may be considered confidential and require appropriate handling.
- Translates complex information into high-quality procedure documents
- Executes work to deliver timely, accurate, and efficient service of all communications and tasks.
- Performs change management functions related to procedural communications.
- Builds effective relationships with content issuers and subject matter experts to support businesses/groups in the delivery of documentation.
- Ensures alignment between stakeholders.
- Supports Policy and Procedure governance in collaboration with internal/external stakeholders.
- Focus is primarily on business/group within the client; may have broader, enterprise-wide focus.
- Provides specialized consulting, analytical and technical support.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works independently and regularly handles non-routine situations.
- Broader work or accountabilities may be assigned as needed.
Desired Skill Set:
- A degree or post-graduate diploma with a focus on communications, journalism, English, or related discipline is preferred.
- 3-5yrs of technical writing experience.
- Expert knowledge of standard office software
- Expert knowledge of the Confluence system
- Experience with high-complexity communications in banking with a preference for Risk Management/Compliance experience.
- Deep knowledge and technical proficiency gained through extensive education and business experience.
- Professionalism and business acumen
- Excellent verbal & written communication skills.
- Commendable collaboration & team skills.
- Exceptional analytical and problem-solving skills
- Excellent influence skills
- In-depth data-driven decision-making skills
Nice To Have:
- Bilingual (English and French)
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